Resume

Technical Skills + Strengths

Writing + Editing

  • Advanced editing and proofreading for business and technical documentation
  • Customer-facing content for software developers, IT consultants and service providers
  • Independent research on science, business and technology topics
  • Document design with Adobe Creative Suite

Online Information Design + Digital Media

  • Information architecture and copywriting for B2B websites and portals
  • Organizing and managing content using HubSpot, WordPress, and proprietary CMS platforms
  • Web editing and production with XHTML, CSS and JavaScript
  • Audio, video and slideshow creation and editing
  • User experience testing and analysis

Education

Carnegie Mellon University 2010-2012

MA in Professional Writing
MLitt in Investigative Journalism
Fulbright ETA Fellowship Finalist, 2012

Relevant Coursework

  • Online Information Design
  • Document Design
  • Technical Writing
  • Science Writing
  • Investigative Journalism
  • Media Law

Grove City College 1997-2000

BA in English, 3.59/4.0

Professional Experience

Freelance Technical Writer | 2010-present

  • Wrote a series of blogs and e-books on cloud computing and disaster recovery, tailored for small and mid-size business owners, helping a major cloud backup provider reach a new market
  • Developed and tested documentation for Blackboard 9 software, meeting the needs of Carnegie Mellon University English instructors through user-centered communication design
  • Researched and wrote articles on mobile location data and analytics, educating transportation planners on tools for modeling and understanding travel patterns

Editor, Durability + Design, Technology Publishing Co. | Pittsburgh, PA 2016

  • Managed and edited a monthly online trade journal, D+D In Depth, including author recruitment, editing, proofreading, photo sourcing and correcting HTML for final presentation
  • Coached chemists, engineers, architects and building scientists on their writing, helping them to convey their concepts and insights in clear, compelling articles on architectural coatings
  • Developed a 2017 editorial calendar in collaboration with department heads, aligning coverage with readers’ interests, annual industry events and our marketing strategy

Chief Copy Architect, Square 2 Marketing | Warrington, PA 2014-2016

  • Worked remotely on a scrum team, collaborating effectively with designers, developers, editors and marketing consultants to create web concepts and copy
  • Used Agile methodology to create a new inbound marketing site for a client, resulting in a 12.6% increase in site-wide conversion rates and 93% increase in visits, year-over-year
  • Took initiative to streamline copy flow during my team’s first website project, creating a user-friendly checklist that improved communication and earned praise from project leaders
  • Translated complex concepts and technologies into clear, compelling content, using my technical writing and journalism skills to position our clients as thought leaders
  • Interviewed engineers, entrepreneurs and other subject-matter experts across a variety of technical fields, from construction to industrial safety, enterprise IT to financial planning
  • Developed quarterly content strategies and tracked clients’ page performance using HubSpot CMS and Google Analytics

Freelance Writer | 2005-2014

  • Wrote features on arts, entertainment and technology for Paste Magazine, Carnegie Magazine, NOW Toronto, The New York Press, Nashville Scene and others
  • Created online content and promotional materials for local entrepreneurs and artists
  • Communicated effectively with editors to plan coverage and set deadlines

Features Intern, San Antonio Express-News | San Antonio, TX 2011

  • Developed sources and stories in a new city, covering arts, entertainment and local news as well as health, technology and design topics
  • Proposed and created additional web content, capturing and editing video, writing blog posts and learning to shoot and select news photos for slideshows
  • Met every deadline through proactive communication with editors and web developers

Music Editor, Pittsburgh City Paper | Pittsburgh, PA 2006-2011

  • Wrote feature stories on music, technology and pop culture, winning regional Press Club awards and inclusion in Best Music Writing 2009, “Notable Music Writing” (Da Capo Press)
  • Managed freelance writers, planned music coverage, edited and proofread for print and online
  • Collaborated with web developers on strategies to increase web traffic to editorial content